Homeowners

Service makes life easy

At Lindvest, we make it easy for you to live the dream. Whether it’s finding the home that meets your needs, helping you personalize it with design options or addressing your questions, Lindvest customer care representatives are on hand to help. Your satisfaction means a great deal to us. We have built our business on superior customer care. So please feel free to contact us if you have a comment, a question or need more information.

Customer service

3625 Dufferin Street, Suite 200
Toronto, ON, M3K 1Z2
Phone: (416) 373-7688
Fax: (416) 630-3095
Monday - Friday: 9:00AM - 5:00PM

Questions or concerns?

Customer Service is important to us. Use the form below to contact us. An email address is required if you would like a receipt for your customer service request.

*Required field.

Important > This is not a Tarion Statutory Warranty form. When making a statutory warranty claim, you are responsible for completing all Tarion Statutory Warranty Forms and submitting them to Tarion within specific time periods (described in your Homeowner Information Package). Copies of all Forms should also be sent to us. Failure to properly submit Tarion Forms could jeopardize your rights under the Ontario New Home Warranties Plan Act.

Service will be provided by us only for defects in the home that are covered under Tarion Warranty. This form is for non-emergency purposes only. If you have an emergency, please refer to your Homeowner Information Package issued by Tarion Warranty Corporation and the emergency phone list sticker on the ductwork of your furnace.

*Please note that if the above noted warranty service requests were not included on your Tarion pre-delivery inspection form or 30-day Tarion form, they may be addressed under your year-end warranties. If the submission period for your year-end form has expired, then the above noted warranty service requests may be addressed under your two year warranties.

Customer Care Inquiry

Lindvest offers the following great rewards program:

Loyalty Card

At Lindvest, we reward your loyalty. That’s why any existing Lindvest homeowner who buys another home from us will receive up to $10,000* in décor upgrades.

Download Klein Estates Townhome Collection Loyalty Card Form
Download South Cornell Townhomes Loyalty Card Form
Download West Brant Heights Loyalty Card Form
Referral Card

Refer a friend and if they purchase a Lindvest home, you’ll both be rewarded*! - It’s a win-win.

Download Gracefields Redux Referral Card Form
Download Klein Estates Townhome Collection Referral Card Form
Download South Cornell Townhomes Referral Card Form
Download West Brant Heights Referral Card Form

*See forms for complete details. Please visit any Lindvest sales office and speak with a sales representative to confirm program availability.

When you buy a Lindvest home, you buy peace of mind. All our homes are constructed to meet or surpass the standards of the Ontario Building Code. At Lindvest, we offer a comprehensive first-year workmanship and material warranty on all our homes. And if that isn’t enough, our warranty program also ensures you remain protected against any potential problems. Our dedicated customer care team is always at hand to keep you informed on issues related to the maintenance and warranty of your home.

The regulation and licensing of new home builders and vendors in Ontario are the responsibility of the HCRA. All matters related to homeowner warranty protection are the responsibility of Tarion - a private corporation that protects the statutory warranty rights of new homebuyers. Together with Tarion, Lindvest guarantees your home is free of defects in both workmanship and materials. In addition to the Tarion mandated PDI, Lindvest also performs a 30-Day Courtesy Review. If requested by homeowners, Lindvest staff will review various systems within their homes, including heating/cooling, plumbing, and electrical, during the 30-Day period after moving into their new home.

Tarion Inspection Schedule

As a Lindvest homeowner, you’re entitled to five reporting opportunities to inform us of any deficiencies:

  1. Pre-Delivery Inspection Form
  2. Lindvest 30-Day Courtesy Review Appointment
  3. 30-Days after Closing Form
  4. One-Year Form
  5. Two-Year Form

Hcra And Tarion Warranty Protection

Learn more on how Tarion protects the rights of homeowners like you at tarion.com

Learn more on how HCRA protects the rights of homeowners like you at hcraontario.ca

VIEW Lindvest HCRA Certifications

Winter

December

  • Check for excessive snow on roof
  • Clean furnace filter and heat recovery ventilator (HRV) filter
  • Clean humidifier
  • Check and reset ground fault circuit interruptor(GFCI)
  • Test smoke alarms and carbon monoxide detectors

January

  • Check furnace fan belt
  • Check water heater for leaks
  • Check exhaust fans to ensure no blockage
  • Remove snow and ice buildup from roof overhang/vents
  • Test smoke alarms and carbon monoxide detectors

February

  • Remove snow and ice from roof overhang/vents

Spring

March

  • Clean furnace and heat recovery ventilator (HRV)
  • Check attic for leaks
  • Check sump pump (if installed)
  • Clean humidifier
  • Remove snow and ice buildup from overhand and vents
  • Test smoke alarms and carbon monoxide detectors

April

  • Check eavestroughs and downspouts
  • Inspect basement or crawl spaces for leaks
  • Check roof for loose or cracked shingles
  • Check driveways and walks for frost damage
  • Check water heater for leaks
  • Turn on exterior water supply at hose bibs
  • Check and reset GFCI
  • Test smoke alarms and carbon monoxide detectors

May

  • Check caulking for air and water leaks
  • Check exterior finishes
  • Check windows and screens are operating properly
  • Test smoke alarms and carbon monoxide detectors

Summer

June

  • Inspect air conditioning unit
  • Check sealing around windows and doors
  • Check water heater for leaks
  • Check and reset ground fault circuit interrupter (GFCI)
  • Test smoke alarms and carbon monoxide detectors

July

  • Clean air conditioner
  • Check exhaust fans
  • Check water heater for leaks
  • Check and reset GFCI
  • Test smoke alarms and carbon monoxide detectors

August

  • Clean air conditioner filter
  • Inspect driveways and walks
  • Inspect doors and locks
  • Check and Reset GFCI
  • Test smoke alarms and carbon monoxide detectors

Fall

September

  • Check exterior finishes for openings and failing finishes
  • Check caulking for air and water leaks
  • Check garage door tracks and lubricate bearings
  • Have humidifier, furnace and HRV serviced
  • Check clothes dryer vent to ensure of no blockage
  • Check and reset ground circuit interrupter (GFCI)
  • Test smoke alarms and carbon monoxide detectors

October

  • Check windows and screens
  • Drain exterior water lines - shut off hose bib valves
  • Check roof including shingles, flashing and vents
  • Check weatherstripping on doors and windows
  • Clean furnace filter and HRV
  • Clean water heater
  • Check eavestroughs and downspouts
  • Clean humidifier
  • Check and reset GFCI
  • Test smoke alarms and carbon monoxide detectors

November

  • Check attic for leaks and insulation
  • Inspect floor drains to ensure trap is filled with water
  • Clean furnace filter and HRV
  • Check and reset GFCI
  • Test smoke alarms and carbon monoxide detectors

Registration Form

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